Workshops, Courses, Retreats & Residencies (Ceramic Pieces)

This section applies to ceramic pieces created by participants during any Dharamkot Studio program where shipping has been opted for and paid.

Dispatch Timeline for Ceramic Pieces

Ceramic pieces are shipped only after the completion of the workshop/course and all firing processes (drying, bisque firing, glazing, and final firing).

Due to the nature of ceramics, dispatch typically takes 3–4 weeks after the program ends.

Shipping Eligibility

Only participants who have paid the applicable shipping charges are eligible for shipping of their ceramic pieces.

Courier Communication

Once dispatched, participants will receive WhatsApp messages or text messages directly from our courier partner on the mobile number provided at the time of registration.

Please ensure your phone number and delivery address are accurate and reachable.

Non-Serviceable Locations

If your delivery address falls under a non-serviceable area as per courier partner coverage, Dharamkot Studio is not responsible for non-delivery. However, we will make reasonable efforts to contact you and discuss possible alternatives.

Missed Calls & Failed Delivery Attempts

Courier partners operate based on their own delivery policies. If delivery fails due to:

• Non-response to courier calls or messages
• Recipient unavailability

Dharamkot Studio is not responsible for the failed delivery.

Returned Parcels & Re-Shipping

If a parcel is returned to us due to:

• Incorrect or incomplete address
• Non-response from the recipient
• Failed delivery attempts

The shipping process will need to be restarted. All re-shipping charges must be paid by the participant in advancebefore re-dispatch.

Fragility & Transit Risk

Ceramic pieces are fragile by nature. While we take care to pack pieces securely, Dharamkot Studio is not liable for damage during transit beyond the coverage offered by the courier partner. We will assist with coordination where possible.

 General Notes

• Shipping timelines are estimates and not guaranteed.
• Dharamkot Studio is not responsible for delays caused by third-party courier services.
• By purchasing products or opting for shipping of ceramic pieces, you agree to this Shipping Policy.